Refund policy

Return and Refund Policy

Last Updated: 9 July 2026

At HV Wears , we are committed to providing high-quality products and an excellent shopping experience. If something isn't right with your order, we're here to help.

Please read this Return and Refund Policy carefully before requesting a return, replacement, or refund.

1. Return Eligibility

You may be eligible for a return, replacement, or refund if:

  • You received a damaged product.

  • You received a defective product.

  • You received the wrong item.

  • You received the wrong size due to our error.

  • Your order arrived with a manufacturing defect.

To qualify, you must contact us within 7 days of receiving your order.

Returned items must:

  • Be unused and unwashed (unless the item arrived defective).

  • Be in their original condition.

  • Include original tags and packaging, where applicable.

  • Be accompanied by proof of purchase or your order number.

2. Non-Returnable Items

As many of our products are made to order, we cannot accept returns for:

  • Change of mind.

  • Incorrect size selected by the customer.

  • Personal preference.

  • Minor color variations caused by screen settings.

  • Slight variations in print placement or manufacturing that do not affect product quality.

  • Products that have been worn, washed, altered, or damaged after delivery.

  • Gift cards or promotional items (if applicable).

Please review our size guide carefully before placing your order.

3. How to Request a Return

To request a return or replacement, please contact us at:

Email: hvwears.official@gmail.com

Please include:

  • Your order number.

  • Your full name.

  • A description of the issue.

  • Clear photographs of the product and packaging (if damaged or defective).

Our support team will review your request and respond within 1-2 business days

4. Return Approval Process

Once your request is reviewed, we will notify you whether your return or replacement has been approved.

If approved, we will provide instructions for the next steps, including the return address (if a return is required).

Please do not return products without prior authorization, as unauthorized returns may not be accepted.

5. Refunds

Once your returned product has been received and inspected, we will notify you of the outcome.

If your refund is approved:

  • The refund will be processed to your original payment method.

  • Refunds are typically completed within 5-10 business days after approval.

  • Your bank or payment provider may require additional time to reflect the refund.

Shipping charges are generally non-refundable unless the return is due to our error.

6. Exchanges

If you receive:

  • A damaged item,

  • A defective item,

  • An incorrect product, or

  • An incorrect size sent by us,

we will offer a replacement or exchange at no additional cost, subject to product availability.

If the same product is unavailable, we may offer:

  • A similar replacement,

  • Store credit, or

  • A refund.

7. Damaged or Defective Products

If your order arrives damaged or defective:

  • Contact us within 7 days of delivery.

  • Do not discard the packaging until your request has been reviewed.

  • Provide clear photos showing the issue.

Once verified, we will arrange an appropriate resolution, which may include a replacement or refund.

8. Return Shipping Costs

If the return is due to:

  • Our error,

  • A defective product,

  • A damaged item, or

  • An incorrect product shipped,

we will bear the return shipping cost or provide an alternative solution where applicable.

If a return is accepted for any other reason under our policy, the customer may be responsible for return shipping charges.

9. Cancellations

Orders may be cancelled only before production or processing begins.

Once an order has entered production or has been shipped, it cannot be cancelled.

If you need to cancel an order, please contact us immediately after placing it.

10. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment.

11. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Store Name: HV Wears

Email: hvwears.official@gmail.com

Our customer support team is committed to responding as quickly as possible and helping resolve any issues fairly.

Thank you for choosing HV Wears . Your satisfaction is important to us, and we appreciate the opportunity to serve you.